Zacky loves his Cars set
Wednesday, December 31, 2008
Christmas Day
Zacky loves his Cars set
Hallelujah, it's Christmas!
Our nightmare with Canon, or Bad Luck Part III
Mark has been a Canon guy since 1984 when he bought his first 35mm camera. That camera served him well for 13 years, until he moved up big time to his professional auto-focus yet still film camera. That camera brought him happiness for many years. But 2 years ago Mark decided to join the technology bandwagon and go digital. He bought the Canon 5D, which has been an incredible camera. The only problems we have had are with the lenses.
When we were in Belize, yes, once in a lifetime Belize, his lens broke. Something inside of it locked up and then it really, really broke. We have hardly any of our own pics from that heaven-on-earth place, but the rest of my fam took plenty to help us remember our trip to paradise. This lens was 11 years old, so we figured it wasn't the end of the world to buy a new lens.
We returned from Belize and immediately ordered a new lens for Mark's camera. The Canon EF 70-200 L. A great lens with outstanding capability--we thought.
Mark took many shots of kids and scouts, but not until our trip to Canada in August did we discover that there was something really wrong with this lens. Many shots in Canada were taken at f 32. These shots taken with this aperature have black spots throughout them. Pictures with other lenses do not have black spots in them. We discovered this after printing the pictures a few weeks after our return. Mark cleaned his camera sensor, thinking that perhaps the spots were on there. But still he was getting black spots on the pics. He then looked more closely at the lens. He discovered black pieces of debris exactly where the more prominent spots were showing up, and bubbles, or imperfections in the glass at the top of the lens, where other spots were showing up. We called Canon, and they told us where to mail the lens to have it repaired under warranty.
I overnighted the lens and paperwork to the Irvine service center, and they received it before Thanksgiving. We had it back early the next week--with all the same spots INSIDE of the lens. I called Canon, and someone apologized profusely, and promised to email me a label to send it back to them. The label didn't come. I called. They told me it could take 24-48 hours. It didn't come. I called again. They told me to wait. I called again. Somebody said he was re-creating the label, and I would have it within 24-48 hours. It still didn't come. I called. I waited. I called. I was promised another label. This one arrived about 12 hours later. In all, it took Canon 6 days to send me a UPS label to mail them the lens.
Now, we clearly had explained to Canon what the issue was. We explained verbally, on paper, and even included photographs with the spots so that the technician would be able to see what was going on.
We got the lens back a week later with all the same debris in the lens. They told us to send in the camera body. Not a chance. This problem doesn't happen with other lenses. Allen at Canon promised me a new label which would arrive in 24-48 hours. I told him I wasn't falling for that one again, and he was able to get his supervisor to get a label to me within about 5 minutes. He told me that there should not be any debris inside of the lens, whether or not the technicians can make black spots appear when they test it. A lens this expensive should be clean.
We sent the lens back. Canon called on December 23rd to say that they can see the debris in the lens, but that they think it's fine and we should just live with it. Hungh said that all lenses have stuff inside of them, and you just have to live with it. We asked them if they had tested the lens at f 32. They only test up to f 22, and would not test at f 32. He told us to talk to Doug Dodger, who also said that indeed he can see the stuff in the lens, but they are unable to get it out of there, and as far as Canon is concerned the lens is fine and we should just live with the crud and photoshop it out if it bothers us. Mark told him we wanted a new clean lens, not this one they have taken apart 3 times and which Dough said probably now has more dust in it than when we first sent it. Doug said he could not authorize a new lens--we would have to call Jim in Virginia.
The problem with Canon is their customer service is in Virginia, and the repair facility is in Irvine. Nobody at either place claims to be able to do anything about anything, because they other person is always the gatekeeper. It's a perfect trap for the consumer. We got hooked up with Jim, who was no help, and very hostile. He eventually sent us on to Roderick at the Canon Customer Relations Center 866-886-1901. That's their secret phone number that they won't give out. Roderick said he cannot authorize a new lens--that has to come from Doug in Irvine. Yes, the same Doug who said he couldn't do anything about it, and the same Doug who is in meetings all day every day.
When I call Roderick (who is actually very nice), he says he can't do anything until Doug responds to him to verify that he can indeed see debris in the lens that they cannot get out. Doug doesn't answer Roderick's calls or requests for info. Doug doesn't answer my calls. Doug is NOT in meetings all day, and I know it. He's trying to blow us off.
I called Roderick again today, and he is not working today. I had to speak with someone else who said she could do nothing, because it was Roderick's case, and he was very sorry. This has been going on for 6 weeks now, and we are tired of it. I told her that my only hope for getting Canon's attention now was to blog about our horrible Canon warrany experience. I'm going to get the kids to help me make a youtube video tonight about this. She was suddenly eager to jump in and see if she could help. But she never called back..... What a surprise.
Doug Dodger's phone number is 949-753-4200. See if you can catch him NOT in a meeting!
Gingerbread Cookies
1 cup sugar
1 egg
1 cup molasses
2 TBSP vinegar
5 cups flour
1 1/2 tsp soda
1/2 tsp salt
1 TBSP ground ginger
1 tsp ground cinnamon
1 tsp ground cloves
Cream butter and sugar. Add egg, molasses and vinegar. Whisk dry ingredients together. Mix with sugar mixture. Chill 3 hours. Roll dough 1/4 inch thick and cut into shapes. Bake at 375 for 6-8 minutes until cookies just start to crack. Cool slightly, then remove to wire rack.
I mix up a sugar glaze of powdered sugar and milk and ice the cooled cookies. I'm way too lazy to actually decorate them.
Christmas Eve
After dinner, we had the usual nativity pageant acted out by the little 'uns while 10 cameras flashed them all blind. Those not in the pageant and not taking pictures watched the usual baby Jesus not wanting to stay in the laundry basket, and the shepherds wresting with the wise man. It is a little bit crazy, but it is a huge tradition, and the kids wait eagerly each year for Grandma to assign their roles. Following the nativity, Abram, Aubrey and Jake performed some musical numbers, and last but not least, the kids got to open their presents from Grandma. This year Mark's mom gave each of our kids a blu-ray movie. It was good, because it gave us plenty of entertainment for the long weekend.
Saturday, December 27, 2008
White Christmas
Tuesday, December 16, 2008
No time to blog----too much to knit
Tuesday, December 2, 2008
Social Studies
Wednesday, November 26, 2008
Mark's' dream come true
Saturday, November 22, 2008
2 hours I'll never get back
Thursday, November 20, 2008
Perfect boots, part 2
Wednesday, November 19, 2008
Perfect boots
If any shoes ever called out Savanna's name, it was these. Cute, a little bit crazy, and very fun--just like her.
Monday, November 17, 2008
Coffe Talk with Noah
Abram: Noah, get off of the coffee table. You're going to break the coffee table if you sit on it to watch TV.
Noah: Do Grandpa and Grandma drink coffee?
Abram: No
Noah: Is there any coffee in this house?
Abram: No
Noah: Well, then there shouldn't be a problem.
You picked a fine time to leave me, Lucille
While I was there, I got The Christmas Sweater to read on the plane home. It was so heart-warming. I loved the story, and its lesson about what really matters, and that it is never too late to leave the past behind and become something better. It seems like a long book, but it was a quick read, and I had it finished by the time I got home. I highly recommend it to everyone!
Thursday I had so many people who helped me out so I could get away early in the day. My friend took Zacky for me, and then drove him home when Aubrey got home from school. My next door neighbor picked up Savanna from Kindergarten and kept her there until Aubrey came home. Betsy was awesome and drove me to the airport, Barb picked me up from the airport (and took me back) in Las Vegas, another friend picked up Joel and Noah and took them to the dental office after school, our neighbor picked up Jake and drove him to his violin lesson Thursday afternoon, and my kids helped Mark make this weekend work without me. Thanks to all of you! I owe you all big time!
In St. George, I ate good food, laughed a lot, sewed school bags for an Eagle Scout project, shopped, baked cookies, stayed up way too late every night, and had the best time. My favorite part was getting to know Mark's cousins (or cousins' wives) better. They were all amazing, and I loved spending time with them. I miss you all!
Actually the best part was that Mark and the kids spent the WHOLE weekend masking off the basement trim for the painter today. He is spraying the trim, and it took 3 whole days to mask off the walls and floors. I bought my ticket months ago, and it just worked out timing wise that I missed that big project. Not the best timing for getting it done, because I could have sped things along if I had been here to help, and I feel a little bad, but at least I had fun! Mark joked when he picked me up from the airport that they did not sing "You picked a fine time to leave me, Lucille" one time while I was gone. I'm glad I'm married to a Kenny Rogers fan.
Thursday, November 6, 2008
Random things about me
I don't like cake. I would rather have pie. But not just any pie. It has to be handcrafted by my mom (or me). I'd rather go hungry than eat a Marie Calendar's pie.
I love Krispy Kreme chocolate iced, sprinkle donuts.
I prefer semi-gloss paint. What can I say, our walls need a lot of scrubbing. And I like it shiny.
Tuesday, November 4, 2008
Halloween
Savanna was sure her mask was supposed to go this way.
Noah wow-ed all the girls in his Legolas costume again this year.
Friday, October 31, 2008
I'm fine!
There was absolutely no sign of Crohn's, which is what the doctor expected to see based on my symptoms last month. No inflamation or anything. He did find one very small polyp which he removed and is being sent away for pathology, but he expects that to be nothing.
So it was just a weird one-time infection that caused me to go to the ER is such pain last month. I kept telling myself that's what it was, because I got better so quickly with the antibiotic. But sadly, there was only one way to know for sure!
one half teaspoon for fast, effective relief
Which reminds me. It's time for a grammar lesson. Some of you might be saying, "Are you crazy? Who would be anxious about a colonoscopy?"
The answer is EVERYONE!
Anxious and eager are not the same thing. You are EAGER for Christmas, vacations, a party, or payday or a birthday. You are ANXIOUS (same root as anxiety) for colonoscopies, speaking in public, going to the dentist, or for final exams.
Of course, it is possible to be both eager AND anxious at the same time. For example, I am anxious about having a colonoscopy, but I am also eager to find out what is wrong with me.
My apologies to those of you who did not need or want this little grammar lesson. I just didn't want any of you spreading a rumor that I was excited about a colonoscopy. :)
Thursday, October 30, 2008
A nightmare
He had a night terror last night. He didn't want anything, and was kicking and hitting so much that I had just let him work it out on the floor while I was lying on the couch trying to talk to him. After about 30 minutes, he calmed down enough to say through is sobs, "No watch anymore. No watch anymore" I repeated, "Zacky no watch anymore?" He said, "Yeah. No watch anymore." Then he walked over to the blu-ray player (in the dark), pushed the eject button and removed the disc that was in there. By the way, the TV and blu-ray were off, and hadn't been on since that afternoon. I told Zack thanks for the disc, and said, "Zacky is all done watching. Do you need a drink?" He jumped into my arms, gave me a huge hug, I gave him a drink, and he went back to bed.
At first I was stunned by this bizarre end to the night terror. And then I realized that Zack had had a scary dream, and he thought he was watching it as a movie. My boy is smart enough to know how to end a movie--just push the open button. He sure is a descriptive boy who always uses his words so get what he wants. I never would have figured that one out.
Monday, October 27, 2008
Crazy Noah
After our busy weekend, I was looking forward to resting Sunday. We went to church, and I was ready for my usual Sunday routine of feeding everyone lunch and then crashing on the couch for a couple of hours. Well, I got lunch ready, and then Noah walks into the kitchen with blood all over his hand, and his hand on the back of his head. He said, "Oh, crud. My head is bleeding." No tears, no panic. But his head was bleeding. Aubrey had been lying on her back and bouncing Noah on her feet up in the air. When she pushed him back, she miscalculated how close she was to the corner of the wall, and Noah's head split right open. So I put Noah in the car and headed to the urgent care.
The doctor there kept laughing at Noah and his never-ending questions, and his lack of hysteria over his injury. "How old are you? How high can this bed go? Do I get a treat? Are you going to give me a shot? What is that for? Are you going to look at my eardrum? Will you shave my head?" and so on. The doctor asked Noah how he had hurt his head. Noah calmly replied, "Playing." The doctor decided on stitches rather than glue or staples, put the topical anesthetic on, and left us for a half hour to let it work. Boy, has that stuff come a long way! They didn't even need to give Noah a shot. The doctor took out a pointed instrument and touched Noah's head to test for numbness. "Can you feel that, Noah?" "Yeah." "Does it feel sharp, Noah?" "No, it just feels sticky."
And then the sutures began, and Noah laid perfectly still on his tummy while the doctor stitched. Good as new. He still wants me to shave his head, though. Nobody can see the stitches right now.
Wednesday, October 22, 2008
Election Time
Here is the text of Joel's speech that I found on my computer this morning. He was working very hard on it, and I had to laugh when I got a chance to read it. If only politicians today could be as clear and honest.
Secretary Speech
My name is Joel. I am 9 years old. I am running for secretary. I come from the Republican Party. I would make an excellent secretary for the following reasons:
-I’ll make sure there’s enough time to finish up your work.
-I’ll answer the phone when I hear it ringing and Mr. Dietrich tells me that I can get it
-I’ll help you with your questions and writing
-I’ll make sure the teacher sees you when you are raising your hand
-I’ll make sure nobody is listing to their iPods and MP3’s or playing on their cell phone
-I am very organized
-I am very loving
-I like outdoors
-I am trustworthy
-I am responsible
-I am really serious
-I am such a nerd
-I am funny only at good times
-I love roller blading and riding my bike
-I am very playful
-I always say words like “thank you” “please” “you are welcome" " excuse me”
“Hello” “goodbye”
- I dislike the idea of killing birds
-I will make the class a better place even though it is already good
- I don’t make fun of people
- I don’t rub myself in people’s faces
- I encourage people
- I’m kid friendly
- I encourage
-I recycle
-I am friends with a lot of people. I get along with everyone.
- I am not a video game nerd
- I love school abcdefghijklmnopwqrstuvwxyz
Friday, October 17, 2008
A good surprise
Thursday, October 16, 2008
A very polite boy
Completely unrelated, I had a very scary experience with Zack last night. I usually sleep through anything, except for kid noise. Mark, on the other hand, sleeps through nothing BUT kid noise. Fortunately our kids don't usually wake up in the night, but when they do, I can always hear them.
Last night I woke up to what I knew was Zacky crying. I listened for a minute and didn't hear anything, but I went to make sure he was OK. I got into his room, and he was not in his bed. He was not on the floor. He was not in Savanna's bed. I looked in the great room to see if he was on the couch. No Zacky. He wasn't anywhere! I started to panic, thinking he had walked out the front door or something. We usually have the front doors tied together so Zack can't get out, but the official dish towel was not tied around the door handles. So I woke up Mark. He couldn't find him, either. Next I headed upstairs. He was not in the loft or Aubrey's room, or the bathrooms, or Joel's and Noah's room. At last, I opened Abram's door and saw Zack snuggled up with Abram. I was so glad he was there, but it was so scary! I tend to have a runaway imagination.
I think Zack is getting molars right now, and they were bothering him all night. I would put him back in bed, and then 15 minutes later he would be out whimpering again. Something was really hurting him. I finally slept on the couch and he slept on the floor next to me. This morning he is back to the normal, crazy, happy, silly little monkey that I love.
Digging out
Tuesday, October 14, 2008
Stupid mail tricks
First it was a few Christmases ago. We took the kids to Dollar Tree, and they each picked out gifts for my mom and dad. We wrapped them all up and put them in a big box to mail to Salt Lake. I took the box to the post office, and was relieved because it would arrive just before Christmas. The following day, I came home from somewhere, and we had a big box on our porch. The kids were excited to see whom it was from. Well, it turns out that I had sent my parents' Christmas presents to my own dang address. Such a bummer. They got their terrific Dollar Tree surprises a few days after Christmas.
Yesterday I felt like I should mail cookies to someone. So I mixed and I rolled and I baked and I frosted and I packaged. I even printed out a label from usps.com. I was all ready to go so they cookies could arrive the next day. And then I looked at my "guaranteed express mail" delivery date that said Wednesday, October 15th. It took me about 10 minutes to figure out what was going on. The post office was closed for Columbus Day. Duh! At least I saved myself the humiliation of actually driving to the post office and walking up to the locked door with my package.
That baking didn't go to waste, however. I needed cookies for tonight's youth activity, and so they get the day-old ones. I baked up some fresh cookies and mailed them off this morning.
Things that made me smile
Joel (seriously as we drove past a sign for Aloha High School): Hey, is that the school where a lot of Hispanic kids go?
So my kid got Hola and Aloha mixed up. Big deal. He's also the one who thought a Siamese cat had two heads.
*****
Savanna (as she was digging through my church bag after church on Sunday): Mom, why do you have all these RANDOM stuff in here? We really need to organize your church bag.
I've had the same calling at church for 4 1/2 years. My bag was a little crazy. But after I had to pick up all the contents off of the floor, it is in a much more organized condition.
****
Noah (as I was tucking him into bed): I'm so glad I chose you for my mom. You're the prettiest mom in the whole world.
As long as Noah tells me things like this, life is very, very good.
Monday, October 13, 2008
All done
Thursday, October 9, 2008
My new toy
Wednesday, October 8, 2008
We miss Jake
It has been a busy week around here, too. I spent the first half of the week calling nursuries and faxing a list of 40 different plants (about 500 total) we need to plant our yard this weekend. I ended up being able to get everything we need from only 3 nurseries. One delivered 150 plants this morning, and I picked up another load of about 150 today. Tomorrow I'm going to get the last 200, and then the fun begins. Our backyard is going to look amazing by Saturday night. The grass looks good right now, but it will look even better with its shrub and tree border.
The sad part of the nursery pick-up was I had to drive Mark's Excursion. It is a beast, but it was horrible because I had a trailer on the back. I stink at driving with trailers. I take corners too close, and I absolutely cannot back up. Even when I'm in reverse perfectly straight, the trailer always gets jack-knifed. As I was driving to the nursery this morning, I accidentally passed it. Sadly, it was on a 2-lane road so there was nothing I could do. I drove about 1/2 mile and took a left, and got to a 4 way intersection. It only took me about 10 minutes of back and forth and wheel-spinning to get the trailer and car u-turned and headed back to the nursery. It was worth it, though. I will post some pictures of all of the action later.
Meanwhile, I'm feeling about 90% better. I still have an ache in my gut, though. I can't decide if it is really something wrong, or just the anxiety of having to have a colonoscopy at the end of the month. I'm still hoping my problem was a one-time thing, however, the CT scan would suggest otherwise. 7 kids keeps me busy, so I don't have much time to think about it, though.
Monday, September 29, 2008
Bring it on!
The day was a little disrupted, though by a severe pain I kept having in my abdomen. It had woken me up at about 2am, and it just kept coming and going throughout the day. I just kept thinking it would go away--just some tummy trouble or something. I kept saying that until about 4:00 on Friday afternoon when I was on the floor in pain. I knew that it may be tummy trouble, but it was very severe tummy trouble.
Kristy was in town, and Mark was hunting with Josh, so I called Kristy at about 6:00 after I had decided to go to the emergency room. She came and stayed with the kids until Mark and Josh got home later that night. I drove to the hospital and sat for 3 hours in the waiting room, feeling like I was seriously going to explode.
After I got a room in the ER, I got some morphiene and life was better. The doctor couldn't decide if it was a rogue ovary or my appendix. I was thinking more colon obstruction, but I let her figure things out. After an exam, bloodwork, ultrasound and CT scan, it was discovered I had colitis as the cause of my pain and my white blood cell level was high. By this time it was after 2:00 am, and since there was no impending surgery or other procedure, I called Mark to come take me home. Until this time I didn't see the need for anyone to be there watching me lay on a hospital bed. I'm pretty low-maintenance, and I didn't want an audience. They sent me with an antibiotic prescription, and home I went. I crashed for pretty much all of Saturday and Sunday. Today I feel like myself again. I still have to go see a specialist to figure out what is causing colitis. Hopefully it was just a crazy, one-time infection.
When I was in the hospital and the pain was so bad, I kept going to my happy place. Normally that is the Caves Branch River in Belize. But this time it was my laundry room. I kept picturing those shiny silver washers spinning my clothes around and around and it made me feel better.
Tuesday, September 23, 2008
Some pictures
This one is of our new green great room.
Guess who showed up with my stuff? I was singing, "Oh, the Wells Fargo Wagon is a coming..... Oh PLEEEEASE let it be for me," each time I heard a big engine coming down our street today. They've got all the machines in the basement now, and we'll see how long installation takes. For how much it cost, I hope it takes a long time. The front machine is one of the washers, and the 6-ft beasts in the back are the dryers. More pictures soon to come.
There are so many colors in the rainbow...
It has been a little crazy at our house the last week. After the great room "Egyptian Nile" painting marathon, Mark and I rested for a few days, and then we began the basement painting marathon on Wednesday. The game room is a very, very deep red called "Chianti". It turned out so beautiful. Dark brown "Bear Rug" walls in the hallway lead to a deep "Provence" blue exercise room, bright "Turquoise Gem" laundry room, and a "Provence" blue bathroom, "Alluring Blue" bedroom for Abram, and, of course, a "Pooh Bear's Shirt" red bedroom for Jake. It is so fun to have lots of colors instead of our blah blah boring light yellowish white everywhere.
After we get Abram and Jake moved downstairs, we will paint the upstairs bedrooms one by one as we shuffle kids into new rooms. Also, the kitchen needs paint, I'm thinking "Crisp Celery," but that's probably going to be last. I really like painting. I've never done it before, but it's quite invigorating. I'm ready to tackle the upstairs bathrooms, too. I've got to hide the fact that we ever had such boring walls. I know that someday I will say, "What was I thinking?" as I try to cover up some of our colors, but for the next several years, I know I will love it.
I had piano movers come today and take our piano upstairs to the loft. That way it is still in the great room, but not in the way of people and furniture. It looks great up there.
The picture above is of the little treasure I found for our basement hallway. We needed wall sconces, and I had not seen anything I remotely liked until I found this one online last night. It is me, and I'm so excited for them to get here. We'll see how brave I am at installing light fixtures. I took the old ones all down, and I'm assuming hooking up the new ones will just be the reverse. I'm going to give it a whirl with the laundry room light later today and see if I have the magic touch.
The delivery guys are supposed to be here today with my washers and dryers. It is a happy day for Jill.
Wednesday, September 17, 2008
In order to form a more perfect union
Tuesday, September 16, 2008
Family pictures
Monday, September 15, 2008
Think Green
Cole Haan Janell slippers (my favorite Nike employee store purchase ever), A new green jacket,
and this sweater. So we decided to paint our great room a shade of olive green, a little darker than these items, but the same basic color. It was a big step away from the light-yellowish-neural color that all of our walls were painted when we built our house 6 1/2 years ago. Back then I didn't know how to diversify our palette. I didn't really care, either because we had no furniture that matched.
Our great room has 19-foot ceilings. It's a big room, and it was a big job to paint. The hardest part was masking off the crown molding, and also taking down the can lights way, way up there. Fortunately, Mark is a pro on ladders. We had to buy a 16-ft step ladder to add to our ladder collection, but that was much cheaper than paying someone else to do our paint job.
I'm exhausted, though. Mark got home from work Thursday around 5:00. We jumped right in masking things off. We stayed up until around 2:00, and still hadn't opened a paint bucket. We started painting Friday at 8:00 am with the ceiling, and moved on to the 2 walls being painted green, and finished Saturday morning around 4:30. We slept for a few hours, and started up again around 10:00 on Saturday, this time moving to the 2 big walls being painted a taupe-ish-brown color, working until past midnight. But it is done (except for a few touch-ups around the doors), and it looks amazing. I never thought I would be brave enough to go for such a dark, bold color, but I'm so glad we did. It makes me excited to try out some crazy colors when we paint the basement. I'm mostly excited that the ceilings are only 9-ft high down there. That's going to be a snap.